Support -- so it'd be nice if different groups coordinated their absenses. We had an "emergency" issue yesterday that required the support of Network Engineering, and the Firewall Team. Only between vacation, sickness, and jury duty, there was only _one_ firewall engineer in the entire company who was available to work with us yesterday. And even this person had other priorities that caused her to not answer pages and make us wait 2+ hours for assistance. All the while I was in a different building without a computer to work on and my lead was in Florida on the other end just sitting twittling our thumbs waiting for a call back. Same story trying to get a hold of Network Engineering... seems nobody was also around yesterday. Now I know they are two different teams, and you can't really plan for sickness or jury duty, but come on... yesterday was just ridiculous.
On a nicer note, there is a new NASA program on site that I get to help design the network for. I love all the cool little projects and programs that we get to work on. :)
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